Ask HR: Front line staff with dandruff.

askHRDear HR: Our new cashier has a bad habit of scratching their head while working, causing what appears to be dandruff and scabs to fall on their clothes, floor, and counter. What can I do or say?


HR Answer: As long as you have a legitimate business reason you may establish a dress code, hygiene rules and grooming standards, as long as your policy is nondiscriminatory. It is important that your employees have a clear understanding of your policy and standards. Starting with a documented verbal conversation addressing your concerns and expectations is a great place to start. If you would like assistance establishing a new policy or updating your employee handbook, please feel free to contact us.