My employee is showing up to work dressed in very wrinkly clothes (looks like they pulled them straight from the laundry basket), and their body odor makes my eyes water. I actually had a customer complain about it yesterday. What can I do or say?
Having an employee with hygiene issues can be a delicate situation. As long as you have a legitimate business reason (such as your employee interacting with customers) you may establish a dress code, hygiene rules and grooming standards. You need to make sure your policy is nondiscriminatory.
It is important that your employees have a clear understanding of what your policy and standards are. Verbal conversations are a great way to start when addressing your concerns. Please contact Cardinal if you would like help establishing a new policy or updating your employee handbook.