I received a complaint from a customer that an employee at my shop smells like pot. I have not witnessed the employee acting suspiciously so don’t think there is enough to go on for a reasonable suspicion drug test. What can I do?
Privately, and directly, advise the employee of the complaint.
Ask if they had smoked/used. Will either get (a) a confession, or more likely, (b) a denial.
- If (a), reaction should be “we don’t tolerate” at a minimum.
- If (b), then either its a true denial and the customer was wrong, or its a false denial hopefully your employee will take the close call and at least avoid smoking pot before coming to work.
Conversation should be documented.